Privacy Policy
Caoura Cliffs Pty Ltd (ABN 14 684 435 729)
This privacy policy (“Policy”) applies to the collection, storage, use and disclosure of personal information by or on behalf of Caoura Cliffs Pty Ltd (“Caoura Cliffs”, “we”, “us” or “our”), including our related entities, subsidiaries, employees, contractors, and representatives.
We are committed to protecting your personal information and ensuring its privacy, accuracy, and security. We handle all personal information in compliance with the Privacy Act 1988 (Cth) (“the Act”) and the Australian Privacy Principles (“APPs”).
What is Personal Information?
“Personal information” means information or an opinion that identifies you, or could reasonably identify you. This may include details such as your name, phone number, email address, postal address, financial details, or correspondence records.
What is Sensitive Information?
“Sensitive information” (a type of personal information) includes details about your racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, health information, or biometric data. We will only collect or use sensitive information with your consent or where required or permitted by law.
Collection of Personal Information
Caoura Cliffs may collect and store personal information through:
Direct interactions (email, phone, in-person communication).
Our website (online bookings, contact forms, subscriptions).
Event bookings, registrations, surveys, or feedback forms.
Security surveillance on the property for safety and compliance.
Publicly available sources, including social media platforms.
The information we collect may include:
Name, contact details, and address.
Payment details (financial or credit card information).
Booking and event information.
Correspondence and enquiry records.
Security footage from the property.
If you provide personal information about someone else, you confirm that you have their consent and have informed them of this Policy.
Use of Personal Information
We may use your personal information to:
Manage bookings, reservations, and event enquiries.
Provide accommodation, event, and related services.
Send newsletters, promotional offers, and updates (you can opt out at any time).
Process payments and issue invoices.
Conduct research and improve our services.
Ensure property safety and compliance, including incident investigations.
Comply with legal obligations and assist law enforcement if required.
Direct Marketing
We may use personal information for direct marketing, including newsletters and event promotions. If you do not wish to receive these communications, you can opt out by contacting us or using the unsubscribe link provided.
Disclosure of Personal Information
We may disclose personal information to:
Employees, contractors, and service providers for operational purposes.
Third-party vendors such as payment processors, IT providers, or event suppliers.
Regulatory authorities and law enforcement, where legally required.
Purchasers or transferees in the event of a business sale or restructure.
We do not sell or trade personal information to third parties.
Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. While we use industry-standard safeguards, electronic transmission of data can never be guaranteed as completely secure.
Access and Correction
You may request access to, or correction of, the personal information we hold about you. We will respond within a reasonable timeframe. If we cannot provide access, we will explain why.
Complaints
If you have any concerns about our handling of your personal information, please contact us using the details below. We will investigate and provide a response within a reasonable period.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their policies.
Updates to this Policy
We may update this Policy from time to time to reflect business changes or legal requirements. The latest version will always be available on our website. Continued use of our services indicates acceptance of any changes.
Contact Us
Caoura Cliffs Pty Ltd (ABN 14 684 435 729)
1450 Caoura Road, Tallong, NSW 2579
Email: contact@caouracliffs.com.au