Privacy Policy

What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

• your name;
• phone number;
• email address;
• postal address;
• booking details;
• accommodation and event information;
• payment and billing information;
• correspondence with us;
• feedback or survey responses;
• marketing preferences; and
• CCTV footage collected on our property for security purposes.

How We Collect Information

We collect personal information when you:

• submit an enquiry through our Website;
• request a brochure;
• book accommodation or an event;
• subscribe to our newsletter;
• communicate with us by phone, email or social media;
• complete forms or surveys;
• attend our property; or
• otherwise interact with Caoura Cliffs.

We also collect limited, anonymous information about how our Website is used, as described under “Cookies and Analytics” below.

Cookies and Analytics

Our Website does not use cookies.

We use a privacy-focused analytics service to understand how our Website is found and used. It does not set cookies, does not follow you across other websites, and does not collect information that identifies you personally.

What we see is aggregated — which pages are visited most, which country visitors are browsing from, and whether they are on a phone or a desktop.

We do not use Google Analytics, advertising pixels, or third-party tracking or retargeting tools, and we do not build advertising profiles about you.

If you arrive from one of our campaigns, your browser briefly notes which campaign it was, so that we can attribute an enquiry should you choose to make one. This is held only in your browser for the current session and is discarded when you close the tab.

Should we introduce cookies or additional analytics in future, we will update this Policy and, where required, ask for your consent first.

How We Use Your Information

We use personal information to:

• respond to enquiries;
• manage venue and accommodation bookings;
• communicate about your event;
• process payments and issue invoices;
• provide customer support;
• improve our Website and services;
• send marketing communications where you have consented;
• maintain property safety and security; and
• comply with legal obligations.

Marketing Communications

With your consent, we may send newsletters, venue updates, special offers and other marketing communications.

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.

Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary, including:

• payment processors;
• IT and website providers;
• CRM providers;
• email marketing providers;
• professional advisers;
• accountants and auditors;
• event suppliers where necessary to deliver your booking;
• regulatory authorities where required by law; and
• purchasers of our business should ownership change.

We do not sell your personal information.

Overseas Disclosure

Some of our technology providers may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection consistent with Australian privacy laws.

Storage and Security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take security seriously, no method of electronic transmission or storage is completely secure.

Access and Correction

You may request access to the personal information we hold about you or request corrections if it is inaccurate or out of date.

To do so, please contact us using the details below.

Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their individual privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time.

The most current version will always be available on our Website.

Contact Us

Caoura Cliffs Pty Ltd ABN 14 684 435 729

1450 Caoura Road Tallong NSW 2579

contact@caouracliffs.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).